Terms & Conditions
Last updated: September 2026
Welcome to Denby Bakehouse. By placing an order through our website, you agree to the following terms and conditions.
1. About us
Denby Bakehouse is a small independent sourdough bakery based in Denby Dale, West Yorkshire.
If you have any questions about your order, please contact us at hello@denbybakehouse.co.uk.
2. Ordering
Orders can be placed through our website.
Please check your order carefully before completing your purchase, including the products, quantities, delivery details and contact information.
Once your order has been placed and payment has been successfully received, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where necessary, for example if a product is unavailable or there has been an obvious pricing or listing error. If we cancel an order after payment has been made, you will receive a full refund.
3. Products
Our bread is handmade in small batches using traditional sourdough methods. As our products are handmade, there may be slight variations in appearance, size and shape.
We make every effort to ensure that product descriptions, photographs and weights are accurate, but individual products may vary slightly.
4. Prices and payment
All prices are shown on our website at the time of ordering.
Payment must be made when your order is placed. We accept the payment methods displayed at checkout.
5. Delivery
Our standard bread delivery day is Thursday.
We will deliver your order to the delivery address provided when you place your order.
If you will not be home, please provide us with a safe place where your order can be left, or leave a suitable weatherproof box for us to use.
Once your order has been delivered to the agreed safe place, responsibility for the order passes to the customer.
We will take reasonable care to protect your order during delivery, but we cannot be responsible for bread left in an unsuitable location or for damage caused after delivery.
If there is a problem with your delivery, please contact us as soon as possible.
6. Fresh and perishable products
Our bread is freshly baked and is a perishable food product.
For the best quality, we recommend eating your bread as soon as possible after delivery. Where appropriate, bread can be frozen. Please follow the storage and freezing instructions provided with your order.
7. Allergens
We take food allergies and intolerances seriously.
Allergen information is provided with our products and on our website where applicable. Please check this information carefully before placing your order.
If you have an allergy or food intolerance and are unsure whether a product is suitable for you, please contact us before ordering.
While we take steps to minimise cross-contamination, our bakery handles ingredients containing allergens.
8. Problems with your order
If your order is incorrect, damaged or you believe there is a problem with the quality of your bread, please contact us as soon as possible at hello@denbybakehouse.co.uk.
Please provide details of the problem and, where possible, photographs so that we can look into it and arrange an appropriate solution.
9. Changes to these terms
We may update these Terms & Conditions from time to time. The version displayed on our website at the time you place your order will apply to that order.
10. Contact
If you have any questions about these Terms & Conditions or your order, please contact:
Denby Bakehouse
Email: hello@denbybakehouse.co.uk