Privacy Policy

Last updated: September 2026

At Denby Bakehouse, we respect your privacy and take care with the information you share with us.

This Privacy Policy explains what personal information we collect, why we collect it and how we use it when you visit our website, place an order or contact us.

1. Who we are

Denby Bakehouse is the trading name of Denby Bakehouse Ltd, a private limited company registered in England and Wales.

Company number: 17232441

Registered office:
1 Harland Road
Lincoln
England
LN2 4GW

Our bakery operates from:

16 Brook Meadows
Denby Dale
HD8 8SW

Email: hello@denbybakehouse.co.uk

2. Information we collect

When you place an order or use our website, we may collect information such as:

Your name
Delivery address
Email address
Telephone number, where provided
Details of the products you order
Order history
Payment and transaction information
Any information you provide when contacting us about an order

We may also collect information about how you use our website, including information collected through cookies and similar technologies.

3. How we use your information

We use your information to:

Process and fulfil your orders
Arrange delivery
Send order confirmations and delivery information
Contact you about your order where necessary
Respond to enquiries
Process payments
Keep appropriate business, accounting and financial records
Deal with any complaints or problems with an order
Improve our website and customer experience
Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful reason to do so.

4. Marketing communications

From time to time, we may contact you by email with information about Denby Bakehouse, including:

New products
Bakery news and updates
Special offers
Seasonal products
When our weekly orders are open
Reminders about placing another order

Where required by law, we will only send marketing communications where you have given us permission to do so.

Where permitted by law, we may also contact existing customers about products or services similar to those they have previously purchased from us.

You can opt out of marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us at hello@denbybakehouse.co.uk.

Choosing not to receive marketing emails will not affect any transactional or service emails relating to an order you have placed with us.

5. Order and service emails

When you place an order with Denby Bakehouse, we may send you emails that are necessary to process and fulfil your order.

These may include:

Order confirmation
Delivery information
Changes or updates to your order
Information relating to an issue with your order

These emails are service communications and are separate from marketing emails.

6. Payment information

Payments made through our website are processed by our payment provider.

We do not normally have access to your full payment card details. Payment information is handled by the relevant payment provider in accordance with their own privacy and security policies.

7. Sharing your information

We may share relevant personal information with trusted service providers where this is necessary to operate our business.

This may include:

Our website provider
Payment providers
Delivery services
Email or marketing service providers
Professional advisers where necessary

We only share information where there is a legitimate reason to do so.

We do not sell your personal information to third parties.

We may also disclose information where we are legally required to do so.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include keeping information for:

Fulfilling and managing orders
Dealing with customer enquiries or complaints
Maintaining business records
Accounting and tax purposes
Meeting our legal and regulatory obligations
Managing marketing preferences where applicable

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

9. Cookies

Our website may use cookies and similar technologies to:

Make the website function properly
Remember preferences
Understand how visitors use our website
Improve our website and customer experience
Support website analytics and marketing where applicable

Some cookies may be provided by third-party services used on our website.

You can manage or restrict cookies through your browser settings and, where applicable, through the cookie settings available on our website.

10. Your rights

Depending on the circumstances, you may have rights over your personal information.

These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information where there is no lawful reason for us to keep it
Object to certain uses of your information
Ask us to restrict how we use your information in certain circumstances
Withdraw your consent where we rely on consent to process your information
Opt out of receiving marketing communications

If you wish to exercise any of these rights, please contact us at:

hello@denbybakehouse.co.uk

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be made available on our website.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Denby Bakehouse Ltd
Company number: 17232441

Registered office:
1 Harland Road
Lincoln
England
LN2 4GW

Bakery:
Brook Meadows
Denby Dale
HD8 8SW

Email: hello@denbybakehouse.co.uk